How to contact us
Order line
If you are new to the internet, or would like to discuss your order with us, call on 0844 557 2622. Lines are open Mon-Fri 9am-5pm. (Calls cost 5p per minute from a BT line. Mobile and other service provider rates may vary)
Tracking your order
If you're having difficulty ordering or you want to check the progress of your order, you can e-mail us at customerservices@rhsplants.co.uk. If it's about an existing order, please ensure you mention the order number on the top right hand side of the confirmation we sent you and your postcode.
Alternatively, you can go to www.rhsplants.co.uk and click on 'My Account'. This will take you to a section that allows you to manage your account details, track your order and review your wish lists. By clicking on ‘Order Tracking’ this will give you the status of any of your orders including the value of the order, the order number, the date you placed the order and its status.
Change your e-mail address or password for www.rhsplants.co.uk
If you have changed your e-mail address, or want to change your password, then write to us at customerservices@rhsplants.co.uk Please include some details of a previous order and advise us of your new password, remembering it must be at least 6 characters.
General queries
If your problem doesn't fall into these categories, then contact us on customerservices@rhsplants.co.uk. You can also call our customer services team on
0844 557 2623 (lines open 9am-5pm Monday to Friday)
.Post or Fax
If you prefer to contact us by post, please write to RHS Plant Offers, Nursery Court, London Road, Windlesham, Surrey GU20 6LQ. Alternatively, fax us on 0844 557 2234