What happens when I place an order?
Once an order has been placed on the website, you will receive an email explaining
- What you have ordered
- How much you have paid
- Where you have asked for it to be delivered, together with any delivery instructions
- Any gift message that you may have asked for
What are the delivery charges?
There is a flat delivery charge of £4.95 per order.
What areas do you deliver to?
We deliver to all UK mainland addresses. All offshore addresses are excluded eg. Isle of Man, the scottish Isles. However, we now deliver to the Isle of Wight with a £10 delivery surcharge.
Can I return the goods?
You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return. Returns should not be used and must be in a resaleable condition. The only exceptions to this are Cut Flowers and Christmas Trees.
We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Are the plants guaranteed?
Yes. All fully hardy plants (all hardy shrubs, trees and perennials) are guaranteed for a period of 2 years from purchase, and other plants for their first flowering season, provided all instructions are followed. If the plant fails in the first 24 months, please send us a picture of the plant along with your order reference number to email@example.com. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed.