How to contact us

Tracking your order

If you're having difficulty ordering or you want to check the progress of your order, you can e-mail us at If it's about an existing order, please ensure you mention the order number on the top right hand side of the confirmation we sent you and your postcode.

Alternatively, you can go to and click on 'My Account'. This will take you to a section that allows you to manage your account details, track your order and review your wish lists. By clicking on ‘Order Tracking’ this will give you the status of any of your orders including the value of the order, the order number, the date you placed the order and its status.

Please note that once orders are being processed, we cannot amend them.

You can also contact us on 01344 578 822. Lines are open 9am to 5pm Monday to Friday (except bank holidays).


If you prefer to contact us by post, please write to RHS Plant Offers, Nursery Court, London Road, Windlesham, Surrey GU20 6LQ.

Change your e-mail address or password for

If you have changed your e-mail address, or want to change your password, then write to us at Please include some details of a previous order and advise us of your new password, remembering it must be at least 6 characters.

How to order using RHS Gift Vouchers as payment

Unfortunately we are currently unable to process RHS gift vouchers from our online checkout.

If you would like to purchase items from the site using RHS gift vouchers please use the following process:

  • Add items to your wheelbarrow online
  • Instead of proceeding to payment, print a copy of your wheelbarrow
  • Post this page to us along with your contact number and email address, your vouchers, a cheque for any balance above the value of your vouchers (including delivery charges) to RHS Plants, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ
  • We recommend using Royal Mail Signed For service when posting your order and payment as we are unable to replace lost vouchers.

If you need any help, please contact us on 01344 578822

General queries

Please note that not all plants, items and offers you see here on RHS Plants will be available in RHS Shops and Plant Centres. Please check with your local centre before making a special journey. To find your local centre click here.

If your problem does not fall into these categories, or if you would like to discuss your order with us then contact us on You can also call our customer services team on 01344578822 (lines open 9am-5pm Monday to Friday)